Delivery, returns & a few other bits...
We have two standard rates; orders below £15 will cost £1.95 and over £15 will be £3.95 (Royal Mail services). All orders over £50 will be free (hip hip hooray!). All of these services should have a guaranteed delivery within 3-5 working days. If you would like a speedier service, please do contact us through our Contact Us page to see if it possible for us to provide such a service at that time.
If you live nearby to our HQ in Radcliffe-on-Trent, Nottingham, we are happy for you to collect products to save on P&P costs. Either select the collect postage option or just enter the code COLLECT into the Discount Code box at checkout. Then please Contact Us to arrange a suitable collection time.
If you are not based in the UK and are interested in buying our products, please Contact Us with your location, prior to placing an order, so we can provide you with an up-to-date postage quote.
Where possible, we will be reusing & recycling packaging to work towards 'doing our bit' for the planet! However, please be rest assured that this will not affect the loveliness that you'll find inside your package.
Out Of Stock Items
If there is a product that you would like and it is out of stock, please email us to let us know & we'll notify you when it is due to be back in stock!
Returns & Refunds
If for whatever reason you are not entirely happy with your purchase, then please return the item(s) to us in their original state, with their packaging and tags intact and ready for resale. Please also include a brief note detailing your name, order number and your reason for returning. Please note that the cost of returning items is not the responsibility of Scoot. Please ensure we receive goods back within 14 days. On receipt of returned items in perfect condition, we will credit your original payment method within 3 days.
Tracking Your Order
We use Royal Mail and expect all orders to reach you with 3-5 working days. If you requested a speedier service and it's possible, we will email you with a specific service name and tracking number.
Gift Wrapping Service
This isn't a service we currently offer, but it is something we may look to do in the future! Please do drop us a line if you think this is something that you would like to see Scoot offering.